Privacy Policy
Last updated: 11/2/2025
1. Information We Collect
Personal Information: We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This may include:
- Name and contact information (email, phone number, address)
- Payment information (processed securely through third-party providers)
- Order history and preferences
- Design files and artwork you submit
Usage Information: We automatically collect certain information about your use of our website, including:
- IP address and browser information
- Pages visited and time spent on our site
- Device information and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and updates
- Improve our website and services
- Send promotional materials (with your consent)
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who help us operate our business (payment processors, shipping companies, etc.)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given us explicit consent to share your information
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Security Measures Include:
- SSL encryption for data transmission
- Secure payment processing
- Regular security audits
- Access controls and authentication
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Order information is typically retained for accounting and customer service purposes.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.
10. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Stitch Please
Email: privacy@stitchpleaseqc.com
Phone: (555) 123-4567
Address: [Your Business Address]