Terms of Service

Order Process: All orders must be placed through our official channels. We reserve the right to refuse any order at our discretion.

Payment Terms: Payment is required before production begins unless otherwise agreed upon in writing. We accept various payment methods as specified during checkout.

Pricing: All prices are subject to change without notice. Current pricing will be confirmed at the time of order placement.

Client Responsibility: Clients are responsible for providing artwork that they have the right to use. Clients must ensure they have proper authorization for any logos, designs, or artwork submitted.

Design Approval: All designs must be approved by the client before production begins. Changes after approval may incur additional charges.

Copyright: Clients retain ownership of their original designs. Stitch Please retains the right to use completed work for promotional purposes unless otherwise specified.

Production Time: Production times vary based on order complexity and current workload. Estimated completion dates will be provided at order placement.

Quality Control: All items undergo quality control before delivery. We strive to meet the highest standards of craftsmanship.

Delivery: Items can be picked up at our location or delivered for an additional fee. Delivery times are estimates and not guaranteed.

Quality Issues: If there is a quality issue with your order, please contact us within 7 days of receipt. We will work to resolve the issue at no additional cost.

Custom Orders: Custom embroidered items cannot be returned unless there is a quality defect or error on our part.

Refund Policy: Refunds are issued at our discretion and may be subject to restocking fees for non-custom items.