Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Stitch Please LLC ("Stitch Please," "we," "us," or "our") website, online store, and custom embroidery services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

1. Services

Stitch Please provides custom embroidery services including:

• Custom embroidery on apparel, headwear, and accessories
• Logo digitization and design services
• Spirit wear for schools, teams, and organizations
• Design consultation services
• Ready-to-purchase embroidered products through our online store

2. Orders and Payment

2.1 Placing Orders

Orders can be placed through our website or in person at our Moline, IL location. We reserve the right to refuse any order at our discretion.

2.2 Payment

Payment is required before production begins unless otherwise agreed upon in writing. We process payments securely through Stripe.

2.3 Pricing

All prices are listed in USD and are subject to change without notice. The price at the time of your order is the price you pay. Size surcharges may apply for certain products.

3. Design and Artwork

3.1 Your Responsibility

You are responsible for ensuring you have the legal right to use any artwork, logos, or designs you submit for embroidery. You must have proper authorization for any trademarked or copyrighted material.

3.2 Design Approval

All designs must be approved by you before production begins. Changes requested after approval may result in additional charges and extended turnaround times.

3.3 Ownership

You retain ownership of your original designs. Stitch Please may use photos of completed work for promotional purposes unless you request otherwise in writing.

4. Production and Pickup

4.1 Turnaround

Standard production time is 5-7 business days. Estimated completion dates are provided at order placement. Rush options may be available for an additional fee.

4.2 Quality

All items are inspected before they are made available for pickup. We hold ourselves to a high standard of craftsmanship.

4.3 Pickup

Orders are available for local pickup at our Moline, IL location. We will notify you by email or text when your order is ready for pickup.

5. Returns and Refunds

5.1 Quality Issues

If there is a quality issue with your order, please contact us within 7 days of pickup. We will work to resolve the issue at no additional cost.

5.2 Custom Orders

Custom embroidered items are made to order and are final sale unless there is a defect or error on our part.

5.3 Refunds

Refunds are issued at our discretion and depend on the circumstances of the request.

6. Limitation of Liability

Stitch Please is not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Service. Our total liability for any claim arising from our Service is limited to the amount you paid for the specific order in question.

7. Intellectual Property

The Stitch Please name, logo, website design, and original content are the property of Stitch Please LLC and are protected by applicable intellectual property laws. You may not use our branding without written permission.

8. Changes to Terms

We may update these Terms from time to time. Changes take effect immediately upon posting to our website. Your continued use of our Service after changes are posted constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles.

10. Contact Us

If you have questions about these Terms of Service, please contact us: